Help

Use the following options to get help with the Elevate Me site:

  • How do I get more help?

    If you find that your are really struggling with your city or anything on the Elevate Me site then you can get in contact with us directly. To do this simply click on the ‘Help’ icon in the top right of any page and fill in the ‘Need more answers?’ box. Someone from the Elevate Me team will get back to you as soon as possible. You can also call Elevate Wokingham on 0118 9746900 or drop in and see us at Elevate Wokingham, Wokingham Library, Denmark Street, Wokingham.

  • How do I build my city?

    Once you have answered the set up questions and given your city a name it is time to start working your way around your city.  Each building relates to a specific topic and within each building there are a number of floors. As you begin to work through the floors the building will begin to turn from a white outline to a filled in block. When you have completed all the floors the building will display its final shape.

  • How do I navigate my city?

    As you scroll around your city you will notice that when you hover over, or click on a building, a menu pops up showing the building's contents. These are the building's floors. You can either start at the bottom and work your way through each floor or jump right in if you know exactly what you want some help with.

  • How do I set up an initial account on Elevate Me?

    To set up your own personal Elevate Me account simply click on the ‘Create My Personal City’ icon on the homepage. From there you need to register as a new user by filling in your details (Name, Email and selecting a password). After doing this you will have to answer a series of simple questions that will allow you to start building your own Elevate Me city.

  • Is there a special order to go round my city in?

    Once you have created your city it is completely up to you how you use it. If you know exactly what you need help or advice with then head straight to that building. If not then don’t worry, you wont miss out on anything.

    However if you really don’t know where to begin here are some tips.

    For help finding a job a route through the Careers Advice Hall, CV Cinema, WorkSearch Hub and Interview Practice could be helpful.

    For help with education a route through the Learning Campus, Motivation Turbine and Money and Benefits Market could be helpful.

  • What is a Progress Tracker?

    On the final floor of a building you will find a progress tracker. The progress tracker is a simple checklist of things you should ideally do or think about in order to be successful in that particular area. You will find lots of downloadable content here to help you on your way. Make sure to work through the checklist in order.